Refund & Cancellation Policy

This policy explains cancellations and refunds for Takshiva subscriptions, operated by [Company Legal Name].

1. Free trial

The 14-day trial is free and requires no payment, so nothing is charged and no refund applies. You can stop any time during the trial.

2. Cancellation

You may cancel your subscription at any time from your account or by emailing hello@takshiva.com. On cancellation, your plan remains active until the end of the current paid period; it is not auto-renewed thereafter.

3. Refunds

• Monthly plans — non-refundable for the current month once the period has started.
• Annual plans — if you cancel within 7 days of the initial purchase and have not substantially used the service, you may request a full refund. After 7 days, annual fees are non-refundable, but you retain access until the term ends.
• Pass-through charges (SMS/WhatsApp/payment-gateway fees already consumed) are non-refundable.

4. Fee payments collected via the platform

Fee payments a School collects from parents through Takshiva belong to the School. Refunds of such fees are decided and issued by the School to the parent; Takshiva only facilitates the transaction and reconciliation.

5. How refunds are processed

Approved refunds are made to the original payment method within 5–10 business days, subject to your bank/gateway timelines.

6. Contact

Refund requests: hello@takshiva.com. Please include your school name and registered email.